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Contact & Return

Headquarters Offices 

Mailing & Return address :

@MSSNewYork with 400k Followers

Address: (At Rockefeller Center)
1270 Ave of the Americas,
New York, NY 10020


Customers should contact our team via email.

For customer responses, please email:


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Is your order late? Be patient. WE ARE NOT FAST FASHION. MSS NY creates or purchases our haute couture items handmade in our design house or they are bought by buyers globally. We strive to bring you custom, one of a kind items. Please be patient. We relay this to customers online and in store via our policies page, shipping page and the legal agreements that are created once you checkout or purchase in store.

No refunds, chargebacks or money returned for late or delayed orders. All sales are final in store or online. MSS NY is a custom haute couture boutique, creating or purchasing your order once you make your purchase. Our items are created by our design team and then shipped to you in our trademark packaging once ready. Please be patient when purchasing the official MSS NY merchandise as we do create our items in house, handmade, or they are purchased specifically for you by our buying team in New York City and Beijing.

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